Shipping Policy:
Items to be delivered within takes between 1-2 business days.
Items to be delivered outside of Accra takes no more than 2 business days.
International shipping charges are communicated with the user.
The delivery/shipping charges could differ depending on your specific location.
Pickup services are available, contact customer support via [email protected] or +233501595790 to pick up orders.
Refund & Returns Policy:
1. Eligibility:
• As long as an item is still in its original condition ie. unworn, unwashed, tags attached and not damaged or stained by the customer, we accept returns within 48hrs of delivery.
• We accept refund liability and returns on damaged/ incorrect goods sent to customer.
The customer may send photographic evidence, description to customer support on [email protected] or +233501595790.
• We do not accept refund liability due to the negligence of customers regarding specific variations in items like sizes as there are charts made available for customer's perusal.
However, we exercise discretion by accepting returns and refunding via store credit.ie. buying/ exchanging for another item of the same value based on availability.
• Sale/ Clearance items are not eligible for refunds or exchange.
• Purchases made on discounts, loyalty and gift cards are not eligible for refunds or exchange.
• The customer is liable for the cost returning the item to us. If 48hrs elapses since delivery, we cannot offer you a refund or exchange.
2. Customer Support:
Contact us at [email protected] or on +233501595790.
Customer queries regarding refunds or returns will be handled promptly.